For this role, you’ll be working with assigned customers to drive speech analytics programs that help improve their businesses. To be successful, you’ll need to develop strong relationships throughout different levels of the organization, ranging from customer-facing employees remote customer services to upper management executives. A remote customer service rep proactively reaches out to current and prospective customers with new offers, preemptive solutions, product news, and more. However, rather than working in-office, they work from home or another remote location.

In this role, you’ll be responsible for cold-calling users and asking them about their customer experience. This job demands 20 hours of work each week and requires you to own a personal computer and headset. Rather than proactively contacting customers, remote customer support reps respond https://remotemode.net/ to customer questions and concerns and offer product and service solutions in return. They provide support over various channels, just like remote customer service reps. In addition, they have the ease to work from any location, as long as they have access to a phone and WiFi.

Call Center Customer Service Representative – Remote | WFH

Provide the client with the required industry information, such as low fares, exchange costs and penalties. Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction. As a Business Support Team Member, you will be assisting our members with questions via chat. Questions range from how to set up solutions, issues they are dealing with, how something works, and how to properly use the system based on their needs. E.g., manager -director means return search results for the term ‘manager’ but NOT when the term ‘director’ is present.

Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. A live chat agent provides constant support to customers or prospects over live chat. For example, you’ll often be helping customers with questions they have while online shopping on your company’s website. This position is perfect for you if your remote environment can be loud or distracting or if you feel uncomfortable speaking on the spot over the phone.

Remote Call Center Agent

You may be surprised by the sheer number of positions available for remote employees, especially in customer service. However, you may be wondering if you have what it takes to handle a remote customer service position. Help manage Apple’s service and support products, including AppleCare+ and AppleCare Protection Plan. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts.

• Seeking a part-time technical customer support representative to work a flexible schedule during Pacific time .
• You will consult customers on their insurance needs and match the correct coverages, products and benefits to convert leads into…
• Hiring an entrepreneurial leader to develop and manage our new Customer Success division in support of our fast-growing product portfolio.
• Now that you know about all the work-from-home customer support positions, let’s look at some job openings from real companies that you can consider applying for.

Learn more about working from home with Verizon from two of our all-star customer service representatives. This remote Hands Technician will get to work in a team oriented environment and enhance their technical skills in the data center. This client is wanting someone who has at least two years of hands on experience in the data center doing cable… As an Remote Bilingual Inside Sales Agent you will be handling inbound calls and warm transfers driven in by other agents. You will consult customers on their insurance needs and match the correct coverages, products and benefits to convert leads into… Many companies hire individuals to specialize in this type of outbound calling.

HubSpot Customer Support Specialist

Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Create the online experiences that deliver Apple support to customers throughout the world. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media.

• A culture of learning keeps our people at the forefront of an ever-changing industry.
• Customer service representatives serve as the first point of contact for customers.
• Assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services.
• Working Nomads curates remote digital jobs from around the web.